Offering Great Customer Service Throughout the Sales Process and Beyond Customer service is the cornerstone of any successful business. The way customers are treated at every step of their journey defines their experience with your brand, shaping their perception and determining whether they return—or recommend your business to others. By offering exceptional customer service during […]
What is Customer Service? In these days of competitive markets, the business that excels at customer service is the one that will not only maintain their position, but grow. You could answer the question “What is Customer service” by saying that it is about “exceeding” the expectations of the client, not just “satisfying” them. This […]
Delivering Excellent Customer Service It almost goes without saying that good customer service is essential to sustaining any business. No matter how wonderful a job you do of attracting new customers, you won’t be profitable for long unless you have a solid customer retention strategy in place – and in action. It’s the actions that […]