Web Design Imagineers

Last Updated: July 2026

 

These Terms and Conditions govern the provision of all products and services supplied by Web Design Imagineers (“the Company”) to any individual, business or organisation (“the Customer”).

The Company’s services include, but are not limited to, website design and development, mobile application development, bespoke software, web applications, customer portals, hosting services, domain name registration, SSL certificates, electronic business cards, artificial intelligence solutions, automation systems, search engine optimisation (SEO), AI Search Optimisation (AI SEO), maintenance services, consultancy and other digital products or services.

Unless expressly stated otherwise in writing, these Terms and Conditions apply to every product and service supplied by the Company, whether delivered as a one-off Project or under a recurring Agreement.

Where specific clauses refer to websites, hosting, domain names or other individual Services, those clauses shall apply equally to any equivalent digital product or service where the context reasonably permits.

By accepting a quotation, paying an invoice, instructing the Company to commence work, signing a proposal, or continuing to use any Service supplied by the Company, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.

These Terms form the entire agreement between the Company and the Customer unless expressly varied in writing.

 

1. Definitions

For the purposes of these Terms and Conditions:

Company means Web Design Imagineers and any authorised employees or subcontractors acting on its behalf.

Customer means the individual, business, charity, organisation or other legal entity purchasing goods or services from the Company.

Services include, but are not limited to:

  • Website design
  • Website development
  • Website hosting
  • Domain name registration and renewal
  • SSL certificates
  • Business email hosting
  • Search Engine Optimisation (SEO)
  • Artificial Intelligence Search Optimisation (AI SEO)
  • Website maintenance
  • Website support
  • Mobile application development
  • Electronic business cards
  • Graphic design
  • Branding
  • Content creation
  • Digital marketing
  • Consultancy
  • Any other digital service supplied by the Company.

Agreement means the contract created between the Company and the Customer for the supply of one or more Services.

Recurring Services means any Service that renews periodically, including but not limited to website hosting, domain names, SSL certificates, maintenance plans, business email services, software licences and support packages.

Project means any one-off development work commissioned by the Customer.

Working Day means Monday to Friday excluding public holidays in England.

2. Quotations

Unless otherwise stated, quotations remain valid for thirty (30) days from the date of issue.

Quotations are based upon information supplied by the Customer at the time of enquiry. Should the scope of the Project change after acceptance, the Company reserves the right to revise the quotation accordingly.

Any additional work requested after acceptance of a quotation which falls outside the agreed specification and scope, shall be charged at the Company’s prevailing rates unless otherwise agreed in writing.

3. Acceptance of Work

A Project shall be deemed accepted when any of the following occurs:

  • The Customer accepts a written quotation.
  • The Customer instructs the Company to commence work.
  • The Customer pays a deposit or invoice.
  • The Customer supplies content, images or other materials for use within the Project.
  • The Customer requests amendments following commencement.
  • The Customer continues to use Services supplied by the Company.

No signed contract is required for these Terms and Conditions to become binding.

4. Customer Responsibilities

The Customer agrees to provide all information, images, branding materials, passwords, approvals and other content reasonably required to enable the Company to complete the Project.

Unless otherwise agreed, the Customer warrants that all text, photographs, graphics, logos and other materials supplied to the Company are owned by the Customer or that the Customer has obtained all necessary permissions and licences for their use.

The Customer agrees not to knowingly provide material which infringes copyright, trademark, intellectual property rights or applicable laws.

The Company reserves the right to refuse to publish or distribute any content that it reasonably believes to be unlawful, offensive, defamatory, misleading or otherwise inappropriate.

Project timescales are dependent upon the Customer providing information promptly. Where delays are caused by the Customer, the Company reserves the right to revise delivery schedules without liability.

Projects that remain inactive due to Customer delays for more than thirty (30) consecutive days may be considered abandoned. The Company reserves the right to close the Project, invoice for work completed and charge a recommencement fee should work resume at a later date.

5. Website & Digital Products – Services

The Company will exercise reasonable skill and care in designing and developing websites and other digital products in accordance with the agreed specification.

Unless expressly stated within the quotation, the following are not included within the quoted price:

  • Copywriting
  • Professional photography
  • Stock photography licences
  • Video production
  • Ongoing SEO
  • AI Search Optimisation
  • Third-party software licences
  • Premium plugins
  • Paid themes
  • Ongoing maintenance
  • Hosting
  • Domain registration
  • SSL certificates

Where third-party software, themes or plugins are incorporated into a website or other digital product, their continued operation remains subject to the licensing terms of their respective developers.

The Company cannot guarantee that third-party software will remain available, compatible or supported indefinitely.

Where changes are required due to software updates, browser changes, hosting environments or changes introduced by third-party suppliers, additional charges may apply.

The Company reserves the right to use suitably qualified subcontractors where appropriate while remaining responsible for overall project management and delivery.

6. Acceptance

Following completion of a Project, the Customer shall be given a reasonable opportunity to review the result.

Any faults or omissions that fall within the original agreed specification should be notified within fourteen (14) days.

If no issues are reported within this period, or if the website is made live at the Customer’s request, the Project shall be deemed accepted and completed.

Requests for additional features or functionality beyond the agreed specification shall constitute additional work and may be quoted separately.

7. Payment Terms

Unless otherwise agreed in writing, all quotations are stated in Pounds Sterling (£) and are exclusive of VAT where applicable.

The Company reserves the right to request a deposit before work commences. The amount of any deposit will be specified within the quotation or invoice.

Unless alternative payment terms have been agreed in writing, all invoices are payable within fourteen (14) days of the invoice date.

The Company reserves the right to suspend work on any Project where payments become overdue. Any suspension caused by non-payment may result in delays to the Project completion date, for which the Company accepts no responsibility.

The Customer remains liable for all costs incurred up to the date of suspension.

8. Late Payment

Failure to make payment by the due date constitutes a breach of these Terms and Conditions.

The Company reserves the right to:

  • Suspend ongoing work.
  • Suspend website hosting and associated services.
  • Remove websites from public access where invoices remain unpaid.
  • Disable access to maintenance or support services.
  • Withdraw discounts or promotional pricing.
  • Recover any reasonable costs associated with debt recovery.

Interest may be charged on overdue commercial accounts at the rate permitted under the Late Payment of Commercial Debts (Interest) Act 1998, together with any reasonable compensation and recovery costs where applicable.

Continued non-payment shall not terminate the Agreement or release the Customer from their contractual obligations.

9. Refunds

As each website and digital product is individually designed and developed to the Customer’s requirements, payments made for design, development, consultancy and other bespoke services are generally non-refundable once work has commenced.

Where recurring services have been purchased or renewed through third-party suppliers, including but not limited to hosting, domain names, SSL certificates, email hosting, software licences or premium subscriptions, these costs are non-refundable once committed.

Nothing within these Terms affects the Customer’s statutory rights under applicable consumer protection legislation where such legislation applies.

10. Customer Delays

Project delivery depends upon timely communication and cooperation from the Customer.

Where requested information, approvals, content or other materials are delayed, the Company may revise delivery schedules accordingly.

If a Project remains inactive due to Customer delays for more than thirty (30) consecutive days, the Company reserves the right to:

  • Invoice for work completed to date.
  • Archive or remove Project files.
  • Close the Project.
  • Charge a reasonable recommencement fee should work later resume.

Should software, hosting platforms or third-party services materially change during an extended delay, additional development work required to complete the Project may be chargeable.

11. Website / Digital Products – Launch

A website or other product will normally be published only after:

  • The agreed balance has been paid, unless otherwise agreed in writing.
  • The Customer has approved the product or requested it to go live.
  • Any required hosting, domain name and SSL certificate arrangements are in place.

Where the Customer requests that a website or other product be made live before all content has been supplied, the website or product shall be deemed accepted in its current state. Any subsequent additions, amendments or revisions may be treated as additional chargeable work unless included within the original quotation.

12. Ownership of Work

The Customer shall retain ownership of all text, photographs, logos and other materials supplied by them.

Subject to full payment of all invoices relating to the Project, ownership of the completed website design and bespoke content created specifically for the Customer shall transfer to the Customer unless otherwise agreed in writing.

Until all invoices have been paid in full, all design work, graphics, code, databases and other materials produced by the Company shall remain the property of the Company.

The Company retains ownership of all proprietary software, development tools, templates, reusable code libraries, frameworks, processes and methodologies used in the creation of any website or digital solution.

Nothing within these Terms grants the Customer ownership of third-party software, plugins, themes, licences or subscription-based products supplied by external providers.

13. Intellectual Property

The Customer warrants that all materials supplied for inclusion within a Project are either owned by them or used with the permission of the copyright owner.

The Customer agrees to indemnify the Company against any claims, losses, damages or expenses arising from the unauthorised use of copyrighted or otherwise protected material supplied by the Customer.

The Company retains the right to display completed work within its portfolio, marketing materials, social media, award submissions and promotional activities unless the Customer has expressly requested confidentiality in writing before the Project commences.

Unless otherwise agreed, the Company may include a discreet design credit or hyperlink within the website / product (ie: footer) acknowledging Web Design Imagineers as the designer.

14. Project Completion

A Project shall be regarded as completed when:

  • The website or digital product has been published; or
  • The agreed work has been delivered to the Customer; or
  • The Customer confirms acceptance; or
  • Fourteen (14) days have elapsed following notification that the Project is complete without any material issues being reported.

Minor defects or cosmetic issues that do not materially affect the operation of the website or digital product shall not prevent Project completion.

Any work requested after Project completion, including amendments, enhancements, additional pages, new functionality or redesign work, shall be treated as a separate Project unless expressly included within an existing maintenance agreement.

15. Website Hosting, Domain Names, SSL Certificates and Recurring Services

The Company provides a range of recurring digital services including, but not limited to:

  • Website hosting
  • Domain name registration and renewals
  • SSL certificates
  • Business email hosting
  • Maintenance plans
  • Software licences
  • Premium plugins and themes
  • Security services
  • Backup services
  • Monitoring services
  • Any other recurring digital service offered by the Company.

Each recurring service is supplied under its own Agreement unless expressly stated otherwise in writing.

16. Twelve Month Service Agreements

Unless otherwise agreed in writing, all websites, website hosting, domain names, SSL certificates and other recurring services are supplied on a fixed minimum contractual period of twelve (12) months.

Each Agreement commences on the date the relevant service is first activated, supplied or made available to the Customer.

The Agreement remains in force for the full contractual period regardless of whether the Customer actively uses the service.

Where multiple recurring services are supplied, each service may initially have its own commencement date and renewal date.

17. Renewal of Agreements

To ensure continuity of service, each Agreement will automatically renew for successive periods of twelve (12) months unless cancelled in accordance with these Terms and Conditions.

Renewal invoices become payable on or before the renewal date shown on the invoice.

The Company may contact the Customer before renewal as a courtesy reminder. However, failure to send or receive a reminder shall not affect the automatic renewal of the Agreement or the Customer’s obligation to pay.

18. Cancellation of Recurring Services

The Customer may cancel any recurring Agreement by giving the Company not less than thirty (30) days’ written notice before the end of the current contractual period.

Cancellation requests must be submitted in writing by email or other method approved by the Company.

Cancellation shall take effect at the end of the current contractual period.

Where notice is received less than thirty (30) days before renewal, or after an Agreement has renewed, the renewed Agreement shall remain binding for the full twelve (12) month period and all associated charges shall remain payable.

Cancellation of one Agreement does not automatically cancel any other Agreement held by the Customer.

19. Monthly Payment Plans

Where an annual service is offered with the option to pay by monthly instalments, those monthly payments represent a payment plan for a twelve (12) month contractual commitment and do not constitute a monthly rolling contract.

The Company purchases, allocates or commits to such services on an annual basis. Accordingly, the Customer remains liable for the full annual contract value regardless of the chosen payment schedule.

If:

  • monthly payments cease;
  • the Customer cancels after the permitted cancellation deadline;
  • the Customer requests early termination; or
  • the Agreement is terminated due to the Customer’s breach of these Terms,

the remaining balance for the current twelve (12) month Agreement shall become immediately due and payable.

Failure to make monthly payments shall not cancel the Agreement.

20. Alignment of Renewal Dates

Where a new website is supplied together with hosting, domain registration, SSL certificates and related recurring services, the Company may align the renewal dates of those services so that they share a single annual renewal date.

The Company will notify the Customer of this renewal date when the website or digital product is launched.

The notified renewal date shall become the anniversary date for all aligned services unless otherwise agreed in writing.

This arrangement is intended to simplify administration for both the Company and the Customer.

21. Additional Services

Any additional products or services purchased after the original website or digital product has gone live, including but not limited to:

  • additional domain names;
  • additional hosting packages;
  • email hosting;
  • maintenance plans;
  • SEO services;
  • AI Search Optimisation services;
  • marketing services;
  • software licences;
  • bespoke development;
  • mobile applications;
  • electronic business cards; or
  • any other chargeable services,

shall constitute separate Agreements.

Each separate Agreement shall have its own commencement date, renewal date, cancellation period and payment obligations unless expressly agreed otherwise in writing.

22. Third Party Suppliers

Many services supplied by the Company rely upon third-party providers.

These include, but are not limited to:

  • domain registrars;
  • hosting providers;
  • SSL certificate authorities;
  • software developers;
  • plugin developers;
  • payment processors;
  • third party freelance services;
  • cloud infrastructure providers.

The Company purchases or renews many of these services in advance on behalf of the Customer.

Accordingly, once renewed, activated or purchased, such services are generally non-refundable and cannot normally be cancelled before the end of the contractual period.

The Customer agrees that charges incurred by the Company with third-party suppliers remain payable in full.

23. Renewal Pricing

The Company reserves the right to amend its prices upon renewal of any Agreement.

Price increases may arise due to increases in supplier costs, licensing fees, inflation, taxation, exchange rates or improvements to the services provided.

Reasonable notice of revised pricing will normally be given before renewal.

Continued use of the service after renewal constitutes acceptance of the revised charges.

24. Suspension of Services

The Company reserves the right to suspend any service where:

  • invoices remain unpaid;
  • monthly instalments fall into arrears;
  • the Customer materially breaches these Terms;
  • continued provision of the service would expose the Company to financial or legal risk.

Suspension of services shall not:

  • terminate the Agreement;
  • waive outstanding sums;
  • prevent the Company recovering monies owed;
  • extend any contractual period.

Services suspended for non-payment may be restored following settlement of all outstanding balances together with any reasonable reconnection or administration charges.

25. Failure to Renew

If a Customer instructs the Company not to renew a service within the required notice period, the service will terminate at the end of its contractual term.

The Company accepts no responsibility for:

  • expired domain names;
  • downtime of any online services;
  • expired SSL certificates;
  • interrupted email services;
  • loss of search engine rankings;
  • loss of business;
  • loss of data;
  • third-party redemption or restoration charges resulting from non-renewal.

The Customer remains solely responsible for ensuring they have made alternative arrangements before the service terminates.

26. Website & Digitial Product Hosting Requirement During the Agreement

Where the Company supplies a website and or a digital product under a twelve (12) month Digital Product Agreement, that website or digital product shall remain hosted on hosting services provided or managed by the Company for the duration of the current contractual term unless the Company expressly agrees otherwise in writing.

In some instances, the Customer may request that the website or product be transferred to an alternative hosting provider at the end of the current contractual period, provided that it is practical to do so and provided all contractual obligations have been fulfilled and the required notice of cancellation has been received in accordance with these Terms and Conditions.

Nothing in this clause prevents the Customer from requesting the transfer of their website or product after the expiry of the applicable agreement, subject to all outstanding balances having been paid in full.

27. Website / Digital Product – Maintenance and Support

Unless expressly included within a quotation or maintenance agreement, the completion of a website or digital product Project does not include ongoing maintenance, technical support, software updates or content amendments.

Where the Customer purchases a maintenance or support plan, the scope of that service will be determined by the relevant quotation or agreement.

Maintenance agreements may include, where applicable:

  • Software updates
  • Security monitoring
  • Website backups
  • Minor content amendments
  • Technical assistance
  • Performance monitoring
  • Routine maintenance

Maintenance agreements do not normally include major redesigns, additional functionality, bespoke programming or third-party software development unless specifically stated.

Unused maintenance time or support allowances do not roll forward unless expressly agreed.

28. Website / Digital Product Transfers

Should the Customer request that their website, digital product, hosting, domain name or other digital assets be transferred to another supplier, reasonable assistance will be provided once all contractual obligations have been satisfied. The Company does not undertake to physically transfer any website or digital product to another supplier.

The Company shall not be obliged to commence any transfer until:

  • All invoices have been paid in full.
  • Any minimum contractual term has expired or been fulfilled.
  • Any outstanding monthly instalments have been settled.
  • Any applicable administration or migration charges have been paid.

Transfer requests involving third-party providers may be subject to the procedures, timescales and restrictions imposed by those providers.

The Company accepts no liability for interruption of service resulting from actions undertaken by third-party providers during any transfer process.

29. Domain Names

Where the Company registers or renews a domain name on behalf of the Customer, it acts as an intermediary between the Customer and the relevant domain registry or registrar.

Domain registrations remain subject to the rules and policies of the relevant registry.

The Company cannot guarantee the continued availability of any domain name until registration has been successfully completed.

The Customer is responsible for ensuring that any requested domain name does not infringe the intellectual property rights of any third party.

Where a domain name expires because renewal instructions or payment have not been received in sufficient time, the Company accepts no liability for any resulting loss.

Should an expired domain enter a redemption or recovery period, any redemption charges imposed by the registrar shall be payable by the Customer.

30. SSL Certificates

SSL certificates are supplied subject to the terms and conditions of the issuing Certificate Authority.

The Company will use reasonable endeavours to install and maintain SSL certificates supplied through its services.

The Company accepts no responsibility for delays caused by validation requirements imposed by the issuing authority or for interruptions arising from circumstances beyond its reasonable control.

31. Business Email Services

The Company is able to provide limited business email services.

Where business email services are supplied by the Company, the Customer agrees to use those services lawfully and responsibly.

The Company reserves the right to suspend or restrict email services where necessary to protect network security, prevent spam, comply with legal obligations or enforce acceptable use policies.

The Customer remains responsible for the content of all emails sent using their accounts.

32. Backups and Data Retention

The Company may perform routine backups of hosted websites and digital products where this forms part of the hosting or maintenance service.

Whilst every reasonable effort is made to maintain reliable backups, the Company does not warrant that backups will always be complete, current or recoverable.

The Customer remains responsible for maintaining copies of any business-critical information.

Following termination of any hosting Agreement, the Company may permanently delete website files, databases, email accounts and backups after thirty (30) days unless otherwise agreed in writing.

Recovery of archived data after termination may not be possible and, where available, may incur an administration charge.

33. Third Party Software

Modern websites frequently rely upon third-party software & services, including themes, plugins, APIs, payment gateways and cloud-based services.

The Company accepts no liability where such third-party products:

  • become unavailable;
  • are discontinued;
  • introduce incompatibilities;
  • change pricing;
  • alter licensing terms;
  • withdraw functionality; or
  • cease trading.

Any work required as a result of third-party software changes may be chargeable unless covered by an active maintenance agreement.

34. Search Engine Optimisation and AI Services

The Company will provide basic on-page Search Engine Optimisation, if requested by the Customer.

Where the Company provides basic on-page Search Engine Optimisation (SEO), Artificial Intelligence Search Optimisation (AI SEO), local SEO or related services, the Company will exercise reasonable skill and care in applying recognised industry practices.

However, search engines and AI platforms use proprietary algorithms that are outside the Company’s control and are subject to continual change.

Accordingly, the Company cannot and does not guarantee:

  • search engine rankings of any kind;
  • specific keyword positions;
  • inclusion within AI-generated search responses;
  • traffic volumes;
  • enquiries;
  • sales;
  • business growth; or
  • any particular commercial outcome.

Any performance estimates or projections are provided for guidance only and shall not form contractual guarantees.

35. Artificial Intelligence Generated Content

The Company may utilise artificial intelligence technologies to assist with research, drafting, coding, image generation, optimisation or content creation where appropriate.

All AI-assisted work is reviewed by the Company before delivery. However, the Customer remains responsible for reviewing and approving all published content.

The Company recommends that Customers independently verify factual, legal, medical, financial or technical information before publication.

The Company accepts no liability arising from inaccuracies contained within Customer-approved content.

36. Portfolio Rights

Unless otherwise agreed in writing before commencement of the Project, the Company may display completed Projects within its portfolio, website, marketing materials, social media channels, award submissions and promotional literature.

This may include screenshots, business names, logos, publicly available website addresses and a general description of the work undertaken.

Confidential information will not be disclosed without the Customer’s consent unless required by law.

37. Limitation of Liability

The Company shall exercise reasonable skill, care and diligence in providing its Services.

Nothing within these Terms and Conditions shall exclude or limit liability where such exclusion or limitation would be unlawful, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.

Subject to the above, the Company’s total liability arising from any Agreement, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the total amount paid by the Customer to the Company for the specific Service giving rise to the claim during the twelve (12) months immediately preceding the event giving rise to that claim.

The Company shall not be liable for any indirect or consequential loss, including but not limited to:

  • Loss of profits
  • Loss of revenue
  • Loss of anticipated savings
  • Loss of contracts
  • Loss of goodwill
  • Loss of reputation
  • Loss of business opportunity
  • Loss of search engine rankings
  • Loss of AI search visibility
  • Loss or corruption of data
  • Business interruption

The Customer acknowledges that no website, digital product, server, software platform or internet service can ever be guaranteed to operate without interruption or error.

38. Customer Indemnity

The Customer agrees to indemnify and keep indemnified the Company against any claims, damages, losses, liabilities, legal costs or expenses arising from:

  • Materials supplied by the Customer.
  • Breach of these Terms.
  • Infringement of copyright or intellectual property rights.
  • Unlawful content published at the Customer’s request.
  • Misuse of the Services provided by the Company.

39. Confidentiality

Both parties agree to keep confidential any commercially sensitive information obtained during the course of the Agreement unless disclosure is:

  • required by law;
  • required by a competent authority;
  • necessary to perform the Agreement; or
  • already lawfully in the public domain.

This obligation shall survive termination of the Agreement.

40. Data Protection

The Company will process personal data in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Where the Company processes personal data on behalf of the Customer, both parties agree to comply with their respective legal obligations.

Further information regarding the processing of personal information is contained within the Company’s Privacy Policy.

41. Force Majeure

The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control.

Such circumstances include, but are not limited to:

  • Natural disasters
  • Flood
  • Fire
  • Pandemic
  • Industrial action
  • Failure of telecommunications networks
  • Internet outages
  • Cyber attacks
  • Government action
  • Power failures
  • Supplier failures
  • Acts of war
  • Civil unrest

Where such circumstances continue for an extended period, either party may agree to terminate the affected Services without prejudice to any outstanding payments already due.

42. Variation of Terms

The Company reserves the right to amend these Terms and Conditions from time to time to reflect changes in legislation, business practices, technology or the Services offered.

The latest version will always be published on the Company’s website.

Any revised Terms shall apply to all new Agreements immediately and to renewed Agreements from their next renewal date.

Continued use of the Company’s Services following renewal constitutes acceptance of the revised Terms.

43. Entire Agreement

These Terms and Conditions, together with any written quotation, proposal, specification or other document expressly incorporated into the Agreement, constitute the entire agreement between the Company and the Customer.

They supersede all previous discussions, correspondence, representations and understandings relating to the Services.

No verbal statement shall vary these Terms unless confirmed in writing by the Company.

44. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be unlawful, invalid or unenforceable, the remaining provisions shall continue in full force and effect.

The invalid provision shall, where possible, be interpreted in a manner that most closely reflects the original commercial intention.

45. No Waiver

Failure by the Company to enforce any provision of these Terms shall not constitute a waiver of its right to enforce that provision or any other provision at a later date.

46. Assignment

The Customer may not assign, transfer or otherwise dispose of any Agreement without the prior written consent of the Company.

The Company may assign or subcontract any part of its obligations where this does not materially affect the quality of the Services provided.

47. Notices

Any notice required under these Terms shall be given in writing by email or by another method agreed between the parties.

A notice shall be deemed received:

  • immediately where delivered by hand;
  • two (2) Working Days after posting by first-class mail;
  • on the next Working Day following transmission by email, provided no delivery failure notification has been received.

It is the Customer’s responsibility to ensure that the Company is kept informed of any changes to their contact details, including email address, postal address and telephone number.

48. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.

Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

49. Contact Information

Questions regarding these Terms and Conditions should be directed to:

Web Design Imagineers

Email: mail@webdesign-imagineers.co.uk

Website: https://webdesign-imagineers.co.uk

Acceptance

By accepting a quotation, paying an invoice, requesting work to commence, purchasing or renewing any Service, or continuing to use any Service supplied by the Company, the Customer confirms that they have read, understood and agree to be legally bound by these Terms and Conditions.

These Terms and Conditions apply to all current and future Agreements unless otherwise agreed in writing by the Company.

Definitions

For the purposes of these Terms and Conditions, the following definitions shall apply unless the context otherwise requires.

Agreement
The legally binding contract between the Company and the Customer for the supply of one or more Services, formed upon acceptance of a quotation, payment of an invoice, instruction to commence work, or continued use of any Service supplied by the Company.

Business Day (Working Day)
Any day other than a Saturday, Sunday or public holiday in England.

Company
Web Design Imagineers, its employees, authorised representatives, contractors and subcontractors.

Content
Any text, photographs, graphics, logos, videos, audio, documents, databases, branding, software, files or other materials supplied by the Customer or created during the provision of the Services.

Customer
The individual, partnership, company, charity, organisation or other legal entity purchasing Services from the Company.

Domain Name Agreement
The Agreement covering the registration, renewal, management or transfer of one or more internet domain names supplied by the Company.

Go Live Date
The date on which a website is first made publicly accessible via the internet, or otherwise declared live by the Company or at the Customer’s request.

Hosting Agreement
The Agreement governing the provision of website hosting, server resources, storage, bandwidth, email hosting or related hosting services supplied by the Company.

Maintenance Agreement
An Agreement providing ongoing website maintenance, software updates, security monitoring, backups, technical support or other recurring maintenance services.

Monthly Payment Plan
A payment arrangement allowing the Customer to pay the cost of an annual Agreement by monthly instalments. A Monthly Payment Plan is a method of payment only and does not create a monthly rolling contract.

Project
Any one-off item of work commissioned by the Customer, including but not limited to websites, mobile applications, bespoke software, web applications, customer portals, databases, automation systems, APIs, electronic business cards, branding, consultancy, or any other digital product or service developed or supplied by the Company.

Recurring Services
Services that continue beyond their initial provision and renew periodically, including but not limited to website hosting, domain names, SSL certificates, maintenance plans, business email hosting, software licences, support packages and monitoring services.

Renewal Date
The annual anniversary date upon which a Recurring Service automatically renews for a further contractual period unless cancelled in accordance with these Terms and Conditions.

Service
Any product or service supplied by the Company, whether provided as a one-off Project or under a recurring Agreement.

Service Activation Date
The date on which an individual Service first becomes available for use by the Customer. This date marks the commencement of the initial contractual period unless otherwise stated in writing.

SSL Certificate Agreement
The Agreement relating to the provision, installation, renewal and management of Secure Socket Layer (SSL) certificates or successor technologies used to secure websites.

Support Services
Technical assistance, advice, troubleshooting or other support provided by the Company, whether under a maintenance agreement or as chargeable ad hoc work.

Digital Product Agreement
The Agreement relating to the design, development, supply and, where applicable, ongoing provision of a website by the Company. Unless otherwise agreed in writing, a Digital Product Agreement is for a minimum period of twelve (12) months from the Service Activation Date.

Website Transfer
The migration or release of a website, hosting account, domain name, email service or other digital asset to another hosting provider, web developer or service provider following fulfilment of all contractual obligations.

Written Notice
Notice provided by email or other written communication accepted by the Company. Verbal requests, telephone conversations or social media messages shall not constitute Written Notice unless expressly confirmed in writing by the Company.

Twelve Month Agreement
A fixed minimum contractual period of twelve (12) consecutive calendar months commencing on the relevant Service Activation Date or other agreed commencement date. Unless cancelled in accordance with these Terms and Conditions, each Twelve Month Agreement automatically renews for successive twelve (12) month periods.

In the event of any inconsistency between this Schedule and the main body of these Terms and Conditions, the provisions contained within the main body of the Terms and Conditions shall prevail unless expressly stated otherwise.

 

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