When Customers Complain
Corporate Bull***t – From a number of market subsectors of that industry group… “Corporate Bullshit” (There… I said it) is everywhere these days. In the boardroom, the office, the canteen… you name it. It is used by the people who don’t know what they are doing, trying to sound like they do know what they […]
Five Steps to Becoming Grateful
When Customers Complain You probably won’t have been in business too long before you get your first complaint. It just can’t help but happen: low-end customers pay nothing and expect the Earth, while high-end ones pay a lot but expect an inhuman effort in return. You just can’t please all of the people all of […]
Inverting The Lies Of Business
Five Steps to Becoming Grateful The sun is yellow and its essence is warmth. The colour of happiness is contentment and its essence is gratitude. When we believe that the ‘grass is greener on the other side’, we can often lose hope instead of picking out the weeds, tilling and planting new patches of grass […]
Are You A Positive Or Negative Thinker?
FROM OUR GUEST BLOGGER Jason Leicester Arizona Incomparable Expert Inverting The Lies Of Business What we’re really doing here is inverting the lies of business that we’ve all seen demonstrated for us through the generations. The force motivating everyone’s desire to capture and control energy, in the form of the energetic container we call […]
What Is Customer Service?
Are You A Positive Or Negative Thinker? When you ask people if they are a positive or a negative thinker, the positive person will always know the answer and respond with a smile before saying, “absolutely.” People who are unsure or who know they definitely are full of negativity, will probably pause and think for […]
The Twelve Rules Of Goal Setting
What Is Customer Service? In these days of competitive markets, the business that excels at customer service is the one that will not only maintain their position, but grow. You could answer the question “What is Customer service” by saying that it is about “exceeding” the expectations of the client, not just “satisfying” them. This […]
Goal Setting – The Smartest Way
The Twelve Rules Of Goal Setting Many professionals have a basic idea of what they want to achieve in their careers. They may want to close more sales, earn a higher income, or move into a different job. However, somehow they do not achieve the success they desire. Why? Why is it that intelligent, motivated, […]
The Business Party – Do’s and Don’ts
Goal Setting – The Smartest Way Goal setting is a task that is often overlooked until the New Year, when people decide to set resolutions. However, these resolutions are nothing more than wishes and are far from what we would call “goals”. Hence these “so called” goals have very little chance of being realised. Just […]
What can time management do for your personal growth?
The Business Party – Do’s and Don’ts Here it is… holiday time again, Christmas for some, holidays for others. I’d like to share some practical tips for business holiday parties. Here are some DO’S: Attend the Event: It’s an unspoken expectation that showing up may not be mandatory or can it be required, but attending […]
What can time management do for your personal growth? Time management is basically about being focused. The Pareto Principle also known as the ’80:20 Rule’ states that 80% of efforts that are not time managed or unfocused generates only 20% of the desired output.